How can we help?

FAQ

Ordering

Do you have a store or showroom I can visit?
Can I pick up my order?
Do you offer Click & Collect?
How do I use my first order discount?
Which payment methods are accepted?
What size scooter should I buy?
Can I cancel my order?

Shipping

Click here to read our full shipping policy.

What is the shipping policy?
Do you ship overseas?
Who will be delivering my order?
When will my order arrive?
How much does shipping cost?
How do I track my order?
Does someone need to be home to accept the delivery?
Why has only part of my order has arrived?
Can I change my delivery address after I place an order?

Returns

Click here to read our full returns policy.

I changed my mind. How do I return an item?
An item in my order arrived damaged, what do I do?
Can I exchange my item?
How will I be refunded?

Other

Do you offer a bar shortening service?

Get in touch

Have questions about your order, or a general enquiry?